Warranty Policy

Warranty

Pacific Cycles warranty is provided for all new Pacific bikes purchased directly from Pacific store or from an officially authorized retailer. In order to protect your own rights, we highly recommend you ask the retailer to registration the bike on your behalf and provide proof of purchase.  The authorized retailer is obliged to provide servicing & maintenance to your bicycle during warranty.


Pacific Cycles warranty is valid from the purchase date for a period of 2 years when is serviced, maintained and used within normal riding situations. If any defect develops (including manufacturing, material and design), Pacific shall be responsible for repairment and replacement, however freight or logistics expense is not covered under warranty and is your responsibility.


The warranty of interchangeable components is one year, but limited to front fork, saddle, grip shifter, derailleur, chainwheel, crank set, bottom bracket, hubs, freewheels, handlebar, handlebar stem, brakes, pedals, fenders, carriers, bearings, connecting rods, connecting screws.


The consumable components including outer tires, inner tires, rims, wires, liner bands, brakes, brake discs, linings, brake cables, shifter cables, grips, greasers, coating, and other unrelated brackets and normal components are not eligible for warranty.


The components replaced during warranty shall be deemed as the property of Pacific Cycles.


With the complete maintenance record, the owner can purchase additional two-year warranty extension on Pacific Cycles E-Commerce Platform (vip.pacific-cycles.com) before the existing warranty has expired.


During the warranty, the bike owner can transfer the bike on the VIP system, and the warranty service will be transferred to the third party.


The warranty is not eligible for owners due to expiration or malfunction caused by below reasons. Nevertheless, the official retailers are still in favor to provide service and repair, but should charge
you the material & labor fee.

The following conditions are not covered by warranty:

  • Purchased from unauthorized channels or non-local distributor / dealer.

  • Modification or installation of any unauthorized parts, components, electric systems, motor systems...etc. which effects the products' (bicycle) structure strength.

  • Personal expression unrelated to the product itself.

  • Wearable parts and/or components which are used on Pacific Cycles' bicycles are excluded from warranty terms and conditions.

  • Any unauthorized repainting, anodizing...etc. actions which may damage the frame.

  • Competition, rental, accident, neglect, misuse, improper storage, lack of maintenance, transporting...etc. factors which may cause damage to the product (bicycle).

  • Damage caused irresistible factors (such as flood , fire , earthquake , etc.)

 **Pacific Cycles reserves the right to modify, to insert, and/or to withdraw any part of the rules specified herein.